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Notifications Not Reflecting Messages Without Manually Clearing Cache #6112

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NMShoe opened this issue Jan 27, 2025 · 1 comment
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@NMShoe
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NMShoe commented Jan 27, 2025

Description:
I'm encountering an intermittent issue with the Rocket.Chat app where notifications for new messages are not reflected in the app immediately upon opening it. Instead, I have to manually clear the local workspace cache for the messages to appear.

Steps to Reproduce:

  1. Receive a message notification from the Rocket.Chat app.
  2. Tap on the notification or open the app to view the message or open the app and navigate to the conversation with new message(s).
  3. Observe that the message does not appear in the app.
  4. Manually go to app settings and select "Clear local workspace cache."
  5. After clearing the cache, the missing messages are pulled into the app.

Expected Behavior:

When I tap on a message notification or open the app after receiving a notification, the new messages should load and display automatically without requiring manual cache clearing.

Observed Behavior:

Messages do not always load after receiving a notification, requiring me to clear the local workspace cache to retrieve them. This issue does not occur every time but happens intermittently.

Environment Details:

  • App Version: 4.55.0.70131
  • Workspace Version: 6.12.0
  • Device: iPhone 13 Pro
  • OS Version: 18.1.1

Additional Notes:

  • The issue seems to be related to the app not refreshing its cache or pulling updates properly upon opening.
  • It only happens intermittently, so reproducing the issue might require monitoring over time.
  • There is no displayed error within the app that explains that there was an issue pulling messaging data or refreshing its cache.
  • This issue has been noticed on several different OS's and phone models as well. It does not seem to be native to iOS or Android.
@yug2601
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yug2601 commented Feb 1, 2025

Can you assign me this issue?

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