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It would be great if we could search in the e-mail body of solved tickets. Sometimes we have written customers extensively on a certain topic, and as of today, it's only possible to search for words in the subject line. That makes it difficult to find and reuse relevant content for new tickets.
Regards,
Stian M. Landgaard
The text was updated successfully, but these errors were encountered:
Hi!
It would be great if we could search in the e-mail body of solved tickets. Sometimes we have written customers extensively on a certain topic, and as of today, it's only possible to search for words in the subject line. That makes it difficult to find and reuse relevant content for new tickets.
Regards,
Stian M. Landgaard
The text was updated successfully, but these errors were encountered: