BUG: Shared mailbox iPhone

[vdeville]

Hello,

When you have a shared mailbox and you sent a mail from your iPhone for example, the mail go to the sent folder of shared mailbox, not main account.

I have only test on apple devices, probably same problem on other mail client ?

Thanks

[barrydegraaff]

yes, to make that happen, you MUST configure the shared account on your iphone as a separate email account. Kind regards, Barry de Graaff Zeta Alliance Co-founder & Developer zetalliance.org | github.com/Zimbra-Community Signal: +31 617 220 227 Fingerprint: 97f4694a1d9aedad012533db725ddd156d36a2d0 From: "Valentin Deville" <[email protected]> To: "Zimbra-Community/shared-mailbox-toolkit" <[email protected]> Cc: "Subscribed" <[email protected]> Sent: Tuesday, 11 February, 2020 16:14:57 Subject: [Zimbra-Community/shared-mailbox-toolkit] BUG: Shared mailbox iPhone (#47) Hello, When you have a shared mailbox and you sent a mail from your iPhone for example, the mail go to the sent folder of shared mailbox, not main account. I have only test on apple devices, probably same problem on other mail client ? Thanks — You are receiving this because you are subscribed to this thread. Reply to this email directly, [ #47?email_source=notifications&email_token=ABBGZPLDCRQEBCGL3IYWGN3RCK6HDA5CNFSM4KTCXARKYY3PNVWWK3TUL52HS4DFUVEXG43VMWVGG33NNVSW45C7NFSM4IMS4RYA | view it on GitHub ] , or [ https://github.com/notifications/unsubscribe-auth/ABBGZPJKXIS7M7GLMRASL2DRCK6HDANCNFSM4KTCXARA | unsubscribe ] .

[vdeville]

I think you don't understand my problem. When i send an email from my primary account, the mail goes to the wrong sent folder of shared mailbox, not in my personal sent folder.

[vdeville]

For information, the sent folder of shared account does not appear on my folder list view on iPhone, i have only Drafts, Inbox and Junk.

[barrydegraaff]

That is a feature, not a bug, if you want to disable that, go to preferences->filters->outgoing filters and remove the filter there. Kind regards, Barry de Graaff Zeta Alliance Co-founder & Developer zetalliance.org | github.com/Zimbra-Community Signal: +31 617 220 227 Fingerprint: 97f4694a1d9aedad012533db725ddd156d36a2d0 From: "Valentin Deville" <[email protected]> To: "Zimbra-Community/shared-mailbox-toolkit" <[email protected]> Cc: "Barry de Graaff" <[email protected]>, "Comment" <[email protected]> Sent: Tuesday, 11 February, 2020 16:18:56 Subject: Re: [Zimbra-Community/shared-mailbox-toolkit] BUG: Shared mailbox iPhone (#47) I think you don't understand my problem. When i send an email from my primary account, the mail goes to the wrong sent folder of shared mailbox, not in my personal sent folder. — You are receiving this because you commented. Reply to this email directly, [ #47?email_source=notifications&email_token=ABBGZPM2QGZXARFOSRGZSR3RCK6WBA5CNFSM4KTCXARKYY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOELMZXOI#issuecomment-584686521 | view it on GitHub ] , or [ https://github.com/notifications/unsubscribe-auth/ABBGZPP3N2AMRWLZ43N6F5LRCK6WBANCNFSM4KTCXARA | unsubscribe ] .

[vdeville]

Even if i disable this filter, the mail go every time to the wrong sent folder. And the shared account Sent folder not appear on iPhone

[neelabhg]

Can confirm, this just happened to me as well.

1. I added a new IMAP account to my iPhone, the user email address (user@example)
2. Sent an email from this account (user@example)
3. The sent email shows up in the shared mailbox's (info@example) Sent folder in Zimbra webmail.

[barrydegraaff]

In your iphone go to settings > accounts > account > imap > advanced There you can select the folders where the iphone can put the sent email.

…

On 26 Apr 2020, at 19:12, Neelabh Gupta ***@***.***> wrote:  Can confirm, this just happened to me as well. I added a new IMAP account to my iPhone, the user email address ***@***.***) Sent an email from this account ***@***.***) The sent email shows up in the shared mailbox's ***@***.***) Sent folder in Zimbra webmail. — You are receiving this because you commented. Reply to this email directly, view it on GitHub, or unsubscribe.

[neelabhg]

Thanks for the response. I was about to follow up.

By the way, this issue does not happen with Thunderbird, so at least it's isolated to iOS as far as I know.

Anyway, it does seem like the iPhone is mapping these folders incorrectly (both Sent and Trash).
I had done what you said earlier, but the bad mapping returns after saving it (the change does not save or stick).

I don't know anything about how IMAP works. Does the server specify a mapping from local to server folder? Or is it purely the client's (iOS) decision?

[barrydegraaff]

AFAIK the server does not do anything. As traditionally saving a copy of sent email is a client side thing. Try removing and re-adding account.

…

On 26 Apr 2020, at 19:47, Neelabh Gupta ***@***.***> wrote:  Thanks for the response. I was about to follow up. By the way, this issue does not happen with Thunderbird, so at least it's isolated to iOS as far as I know. Anyway, it does seem like the iPhone is mapping these folders incorrectly (both Sent and Trash). I had done what you said earlier, but the bad mapping returns after saving it (the change does not save or stick). I don't know anything about how IMAP works. Does the server specify a mapping from local to server folder? — You are receiving this because you commented. Reply to this email directly, view it on GitHub, or unsubscribe.

[neelabhg]

So I unshared the mailbox. Sent and Deleted, as expected, work correctly.

After that, I shared the mailbox again. After refreshing, the iPhone shows the shared mailbox in the list of folders. Sending an email again puts it in the Sent folder of the shared mailbox.

Updating the mapping from the iOS Settings, like before, does not stick.

I believe this issue may be happening because the iPhone is failing to "see" the Sent and Trash folders of the main account (user@example) -- the account settings does show these folders, but the Mail app does not.