diff --git a/lib/RT/Extension/Import/CSV.pm b/lib/RT/Extension/Import/CSV.pm index deaf54c..ab706e1 100644 --- a/lib/RT/Extension/Import/CSV.pm +++ b/lib/RT/Extension/Import/CSV.pm @@ -1373,16 +1373,15 @@ the basic functionality of the CSV importer: 'Subject' => 'name', ); -When creating a column mapping, the value to the left of C<=>> is +When creating a column mapping, the value to the left of C<< => >> is the RT field name, and to the right is the column name in the CSV file. CSV files to be imported B have a header line for the mapping to function. In this configuration, the custom field C must be -unique, and can accept accept a combination of values. To insert a row -with this config, RT must find no existing tickets, and for update RT -must only find a single matching row. If neither condition matches, the -CSV row is skipped. +unique. To insert a row with this config, RT must find no existing +tickets, and for update RT must only find a single matching row. If +neither condition matches, the CSV row is skipped. =head2 Excluding Existing Tickets By Status @@ -1798,8 +1797,8 @@ You need to add C<--article-class> when running the import: =head2 Putting it all together: migrating from Zendesk It's possible to migrate from Zendesk to Request Tracker using multiple -imports defined above. Starting with a Zendesk trial site as a basis, the -following steps are necessary before a migration can begin: +imports defined above. The following steps are necessary before a +migration can begin: =over