No entities visible

[heuvele]

Hi, maybe a silly question but hopefully someone can help me out. I have succesfully installed the Onecta integration and it is also succesfully connected. I do however see no entities or devices. See screenshot. How can this be resolved and what have I done wrong or forgotten?

[jwillemsen]

Please download the integration diagnostics (see the three dots after configureren and attach it here). Have you used the same login method and email address as you use for the onecta app?

[heuvele]

maybe I need to authorise the Onecta API but it is not clear to me which 'access token' to enter (sorry for the silly question)

[heuvele]

That page on the daikin website is not updated so it is not helpful. Did you use the same login method (email/google/etc) with the onecta sign on and the developer portal.

Yes I used email/password for both

[jwillemsen]

No idea why you don't see any devices, please contact Daikin, hopefully they can see something in their logs

[jwillemsen]

When you setup the integration did you check the checkbox to allow this integration to control your devices?

[jwillemsen]

Maybe #222 has some suggestions

[heuvele]

I got a reply back from Daikin stating the email address did not match. I did register with the intended email address and that's also the email address in de Onecta app. The SSO in my browser however still had the detail of an old email address. A silly mistake but glad it is solved now. Thanks for your support!