diff --git a/labs/s3.md b/labs/s3.md index 90c42ba8..97dac20e 100644 --- a/labs/s3.md +++ b/labs/s3.md @@ -58,7 +58,7 @@ Find some minutes that were taken in the year you were born (or, 1989 if you are ## RT -As you might imagine, the OCF gets a lot of emails (users asking for help, clubs wanting to make a website, companies giving infosessions...) and it can get pretty hard to keep track of them all. As a solution, the OCF uses [Request Tracker (RT)][rt.ocf.io]. Here, incoming emails and requests are split up into queues. Here are a few: +As you might imagine, the OCF gets a lot of emails (users asking for help, clubs wanting to make a website, companies giving infosessions...) and it can get pretty hard to keep track of them all. As a solution, the OCF uses [Request Tracker (RT)](https://rt.ocf.io). Here, incoming emails and requests are split up into queues. Here are a few: * **bod** contains topics that staff would like to bring up during BoD meetings. You are welcome to make a new ticket in this queue if there's something you want to discuss. * **devnull** mostly contains spam, advertisements, and other low-priority emails. You can safely ignore this queue. * **help** typically contains questions from users. Most of our time on RT is on responding to these tickets.