[Bug] office文档预览报错：An error occurred

[taocwang]

📦 部署环境

Docker

📦 部署模式

服务端模式(lobe-chat-database 镜像)

📌 软件版本

v1.68.1

💻 系统环境

Ubuntu

🌐 浏览器

Chrome

🐛 问题描述

我在使用office文档预览报错，页面显示：
An error occurred
We're sorry, but for some reason we can't open this for you.
Learn more
但是我的pdf预览正常，office 文档也能正常下载。

📷 复现步骤

No response

🚦 期望结果

No response

📝 补充信息

No response

[lobehubbot]

👀 @taocwang

Thank you for raising an issue. We will investigate into the matter and get back to you as soon as possible.
Please make sure you have given us as much context as possible.
非常感谢您提交 issue。我们会尽快调查此事，并尽快回复您。 请确保您已经提供了尽可能多的背景信息。

[dosubot]

Hello, @taocwang! I'm here to assist you with any bugs, questions, or contributions you have. Let's work together to resolve the issue you're experiencing.

I found a similar unsolved discussion regarding document preview issues: Doc文档无法预览, which was last updated on January 4, 2025 ^[1].

For the issue you're experiencing with office document previews, it's important to note that the FileViewer component uses the @cyntler/react-doc-viewer library for rendering office documents. This library might have compatibility issues or require specific configurations that are not documented in the repository ^[2].

Since your PDF previews are working fine, the issue might be specific to the handling of office documents. You might want to check if there are any specific dependencies or configurations required for office document previews in your Docker setup, although I couldn't find specific information on this ^[2].

Additionally, ensure that your Chrome browser and Ubuntu system are up to date, as there might be compatibility issues with specific versions, although no known issues were found in the repository ^[2].

To continue talking to Dosu, mention @dosu.

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[taocwang]

至今没有找到解决办法，pdf、图片是可以预览的；word、excel 、PPT可以下载，但无法预览。

[lobehubbot]

Bot detected the issue body's language is not English, translate it automatically. 👯👭🏻🧑‍🤝‍🧑👫🧑🏿‍🤝‍🧑🏻👩🏾‍🤝‍👨🏿👬🏿

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No solution has been found so far, pdf and pictures can be previewed; word, excel, and PPT can be downloaded, but cannot be previewed.