Appropriate management of issues

.github/ISSUE_TEMPLATE/defined-printers.md

@@ -0,0 +1,31 @@
+---
+name: Request on printers included in the software
+about: This option is only related to already defined printers which are not appropriately managed by the software
+title: ''
+labels: ''
+assignees: ''
+
+---
+Note: this option shall not be used for printers that are NOT mentioned in the drop-down list of the UI.
+
+We will not process issues related to networking, WiFi, IP addressing issues.
+
+We will not address any issues unless the following checklist is thoroughly completed.
+
+**Printer model**
+Provide the printer model as reported by the product label. This model shall be available in the the drop-down list of the UI. It should clearly confirm that the printer in question matches the configuration specified in the software without ambiguity.
+
+**Software configuration**
+In the UI, select the model from the drop-down list; press F2 in correspondence to your model. The status box will show the printer definition values. Select the status box, right button of the mouse, then copy all data and paste them here.
+
+**Printer status**
+Press "Printer status". The status box will show a tree view with printer data. Select the status box, right button of the mouse, then copy all data and paste them here.
+
+**Detect configuration**
+Press "Detect configuration". After the operation is completed, the status box will show a tree view with printer data. Select the status box, right button of the mouse, then copy all data and paste them here.
+
+**Describe the issue**
+Provide a short description of the problem including steps to reproduce the behavior and a short description of what you expected to happen.
+
+**Additional context**
+Optionally add any other context about the problem here.

.github/ISSUE_TEMPLATE/document-issues.md

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+---
+name: Documentation issues
+about: Use this option for request of clarifications clearly not reported in the README
+title: ''
+labels: ''
+assignees: ''
+
+---
+This repository is intended for software developers with experience managing Python programs. We will not respond to requests regarding difficulties in software development or in using the software.
+
+Generic reports that do not reference specific wording in the README will not be addressed.
+
+**Describe the bug**
+Provide a clear and concise description of the issue in the documentation, specifying the exact point in the README where the incorrect information appears, and suggest a correction.

.github/ISSUE_TEMPLATE/new-printers.md

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+---
+name: Request on new printers, not included in the software
+about: Use this option only after carefully reading the README file and following all the provided instructions.
+title: ''
+labels: ''
+assignees: ''
+
+---
+This repository is intended for software developers with experience managing Python programs. We will not respond to requests regarding difficulties in software development or in using the software.
+
+**Scenario**
+Clearly describe that you followed the instruction in the README and specifically that you carefully completed the steps described in the [Example to integrate new printers](https://github.com/Ircama/epson_print_conf/?tab=readme-ov-file#example-to-integrate-new-printers). Report the issue including steps to reproduce the behavior and a short description of what you expected to happen.
+
+**Printer model**
+Provide the exact printer model.
+
+**Printer status**
+Press "Printer status" in the UI. The status box will show a tree view with printer data. Select the status box, right button of the mouse, then copy all data and paste them here.
+
+**Detect Access Keys**
+Press "Detect Access Keys". After the operation is completed, the status box will show a tree view with printer data. Select the status box, right button of the mouse, then copy all data and paste them here.
+
+**Detect configuration**
+Press "Detect configuration". After the operation is completed, the status box will show a tree view with printer data. Select the status box, right button of the mouse, then copy all data and paste them here.
+
+**Additional context**
+Feel free to add any other context about the problem here.

.github/ISSUE_TEMPLATE/software-bug-report.md

@@ -1,6 +1,6 @@
 ---
 name: Python software bug report
-about: Please avoid questions about usage clarifications or requests to add new printers
+about: This option is only for software bugs. Not to be used for usage clarifications or for requests printers (new or already defined)
 title: ''
 labels: ''
 assignees: ''