It consists of 1 excel file contains 1 sheet only
02 Churn-Dataset.xlsx
Dataset columns:
- customerID: Customer ID
- gender: gender (female, male)
- SeniorCitizen: Whether the customer is a senior citizen or not (1, 0)
- Partner: the customer has a partner or not (Yes, No)
- Dependents: Whether the customer has dependents or not (Yes, No)
- tenure: Number of months the customer has stayed with the company
- PhoneService: Whether the customer has a phone service or not (Yes, No)
- MultipleLines: Whether the customer has multiple lines or not (Yes, No, No phone service)
- InternetService: Customer’s internet service provider (DSL, Fiber optic, No)
- OnlineSecurity: Whether the customer has online security or not (Yes, No, No internet service)
- OnlineBackup: Whether the customer has online backup or not (Yes, No, No internet service)
- DeviceProtection: Whether the customer has device protection or not (Yes, No, No internet service)
- TechSupport: Whether the customer has tech support or not (Yes, No, No internet service)
- StreamingTV: Whether the customer has streaming TV or not (Yes, No, No internet service)
- StreamingMovies: Whether the customer has streaming movies or not (Yes, No, No internet service)
- Contract: The contract term of the customer (Month-to-month, One year, Two year)
- PaperlessBilling: Whether the customer has paperless billing or not (Yes, No)
- PaymentMethod: The customer’s payment method (Electronic check, Mailed check, Bank transfer (automatic), Credit card (automatic))
- MonthlyCharges: The amount charged to the customer monthly
- TotalCharges: The total amount charged to the customer
- Churn: Whether the customer churned or not (Yes or No)
A few weeks after presenting your dashboard to the management, the Retention Manager from the telecom reaches out to you directly. He was impressed by your work and asked if you can put together a dashboard about customer retention.
In addition, to better understand the data, the telecom Retention Manager has scheduled a meeting with the engagement partner at PwC to cover these points:
- Customers in the telecom industry are hard-earned: we don’t want to lose them
- The retention department is here to get customers back in case of termination
- Currently, we get in touch after they have terminated the contract, but this is reactionary: it would be better to know in advance who is at risk
- We have done customer analysis with Excel: it has always ended in a dead-end
- We would like to know more about our customers: visualised clearly so that it’s self-explanatory for our management The Retentions Manager has provided some information
Hi Digital Accelerator,
I’m Janet, Retention Manager here at PhoneNow. Before you start working on our dashboard, let me provide you with some inputs
- Customers who left within the last month
- Services each customer has signed up for: phone, multiple lines, internet, online security, online backup, device protection, tech support, and streaming TV and movies
- Customer account information: how long as a customer, contract, payment method, paperless billing, monthly charges, total charges and number of tickets opened in the categories administrative and technical
- Demographic info about customers – gender, age range, and if they have partners and dependents
Looking forward to hearing from you.
Best regards,
Janet
Your colleague, the engagement partner, asks you to do the following tasks:
- Define proper KPIs
- Create a dashboard for the retention manager reflecting the KPIs
- Write a short email to him (the engagement partner) explaining your findings, and include suggestions as to what needs to be changed
Welcome Page
Churn Dashboard Page
Customer Risk Analysis Page
Check the live dashboard from 
(click the icon)
Amr Elauoty 