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Merge branch 'doc-bug-fixes'
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Jason Crome committed Sep 25, 2024
2 parents 8391a42 + 38698cb commit 2d06b98
Showing 1 changed file with 6 additions and 7 deletions.
13 changes: 6 additions & 7 deletions lib/RT/Extension/Import/CSV.pm
Original file line number Diff line number Diff line change
Expand Up @@ -1373,16 +1373,15 @@ the basic functionality of the CSV importer:
'Subject' => 'name',
);
When creating a column mapping, the value to the left of C<=>> is
When creating a column mapping, the value to the left of C<< => >> is
the RT field name, and to the right is the column name in the CSV
file. CSV files to be imported B<must> have a header line for the
mapping to function.
In this configuration, the custom field C<Purchase Order ID> must be
unique, and can accept accept a combination of values. To insert a row
with this config, RT must find no existing tickets, and for update RT
must only find a single matching row. If neither condition matches, the
CSV row is skipped.
unique. To insert a row with this config, RT must find no existing
tickets, and for update RT must only find a single matching row. If
neither condition matches, the CSV row is skipped.
=head2 Excluding Existing Tickets By Status
Expand Down Expand Up @@ -1798,8 +1797,8 @@ You need to add C<--article-class> when running the import:
=head2 Putting it all together: migrating from Zendesk
It's possible to migrate from Zendesk to Request Tracker using multiple
imports defined above. Starting with a Zendesk trial site as a basis, the
following steps are necessary before a migration can begin:
imports defined above. The following steps are necessary before a
migration can begin:
=over
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