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Fix Request Tracker (RT)
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mahbois authored Mar 11, 2022
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Expand Up @@ -58,7 +58,7 @@ Find some minutes that were taken in the year you were born (or, 1989 if you are

## RT

As you might imagine, the OCF gets a lot of emails (users asking for help, clubs wanting to make a website, companies giving infosessions...) and it can get pretty hard to keep track of them all. As a solution, the OCF uses [Request Tracker (RT)][rt.ocf.io]. Here, incoming emails and requests are split up into queues. Here are a few:
As you might imagine, the OCF gets a lot of emails (users asking for help, clubs wanting to make a website, companies giving infosessions...) and it can get pretty hard to keep track of them all. As a solution, the OCF uses [Request Tracker (RT)](rt.ocf.io). Here, incoming emails and requests are split up into queues. Here are a few:
* **bod** contains topics that staff would like to bring up during BoD meetings. You are welcome to make a new ticket in this queue if there's something you want to discuss.
* **devnull** mostly contains spam, advertisements, and other low-priority emails. You can safely ignore this queue.
* **help** typically contains questions from users. Most of our time on RT is on responding to these tickets.
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