Troubleshooting

Troubleshooting the PAN RA Proxy

The proxy service logs all events to the Application event log, and advanced debugging information is available by setting the debug-enabled flag to true in the configuration file.

Event IDs

The following event IDs can be logged by the service

Category	Severity	Event ID	Description
Configuration	Warning	2001	This event is logged as a warning that server certificate validation has been disabled in the configuration file
XMLAPI	Error	3002	The API return an unknown error
XMLAPI	Error	3003	The API returned an unknown response
XMLAPI	Error	3004	The message to the API failed to send
XMLAPI	Warning	3005	There was an error contacting the API, and the proxy will attempt to fail over to the next endpoint, if available
XMLAPI	Warning	3006	The proxy service failed over to use another API endpoint
XMLAPI	Error	3007	A failure code was returned from the XMLAPI in response to a user-id mapping login event
XMLAPI	Error	3008	A failure code was returned from the XMLAPI in response to a user-id mapping logout event
RADIUS	Error	3101	A RADIUS message was received from an unknown RADIUS host
RADIUS	Error	3102	A RADIUS message was received but was missing one or mote attributes required to perform the user-id mapping
RADIUS	Error	3202	An invalid RADIUS packet was received
RADIUS	Info	4001	A RADIUS accounting request was received
XMLAPI	Info	4002	The user-id update completed successfully
Other	Info	4003	The user-id update request was discarded because it contained a username that matched the regular expression specified in the filter-username attribute of the configuration file

Trace messages

Debug messages can be viewed without changing the configuration file or restarting the service by using a tool such as DebugView.

Performance Counters

The proxy service registers a variety of performance counters that can be used with perfmon to monitor throughput and error rates.