Spinkube support policy #251
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Signed-off-by: macolso <[email protected]>
Signed-off-by: macolso <[email protected]>
Legacy file from old fork Signed-off-by: MacKenzie Olson <[email protected]>
calebschoepp
approved these changes
Oct 28, 2024
| @@ -9,6 +9,10 @@ aliases: | |||
| The following is a list of common error messages and potential troubleshooting suggestions that | |||
| might assist you with your work. | |||
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| ## SpinKube Support Policy | |||
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| SpinKube provides support on best effort basis. Please file an issue under the appropriate sub-project repository([Spin Operator](https://github.com/spinkube/spin-operator/issues/new), [`spin kube` plugin](https://github.com/spinkube/spin-plugin-kube/issues/new), [Runtime Class Manager](https://github.com/spinkube/runtime-class-manager/issues/new), [Containerd Spin Shim](https://github.com/spinkube/containerd-shim-spin/issues/new)) and if urgent, amplify in [Slack](https://cloud-native.slack.com/archives/C06PC7JA1EE). | |||
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Suggested change
| SpinKube provides support on best effort basis. Please file an issue under the appropriate sub-project repository([Spin Operator](https://github.com/spinkube/spin-operator/issues/new), [`spin kube` plugin](https://github.com/spinkube/spin-plugin-kube/issues/new), [Runtime Class Manager](https://github.com/spinkube/runtime-class-manager/issues/new), [Containerd Spin Shim](https://github.com/spinkube/containerd-shim-spin/issues/new)) and if urgent, amplify in [Slack](https://cloud-native.slack.com/archives/C06PC7JA1EE). | |
| SpinKube provides support on a best effort basis. Please file an issue under the appropriate sub-project repository([Spin Operator](https://github.com/spinkube/spin-operator/issues/new), [`spin kube` plugin](https://github.com/spinkube/spin-plugin-kube/issues/new), [Runtime Class Manager](https://github.com/spinkube/runtime-class-manager/issues/new), [Containerd Spin Shim](https://github.com/spinkube/containerd-shim-spin/issues/new)) and if urgent, amplify in [Slack](https://cloud-native.slack.com/archives/C06PC7JA1EE). |
Mossaka
reviewed
Oct 29, 2024
| @@ -9,6 +9,10 @@ aliases: | |||
| The following is a list of common error messages and potential troubleshooting suggestions that | |||
| might assist you with your work. | |||
|
|
|||
| ## SpinKube Support Policy | |||
|
|
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| SpinKube provides support on best effort basis. Please file an issue under the appropriate sub-project repository([Spin Operator](https://github.com/spinkube/spin-operator/issues/new), [`spin kube` plugin](https://github.com/spinkube/spin-plugin-kube/issues/new), [Runtime Class Manager](https://github.com/spinkube/runtime-class-manager/issues/new), [Containerd Spin Shim](https://github.com/spinkube/containerd-shim-spin/issues/new)) and if urgent, amplify in [Slack](https://cloud-native.slack.com/archives/C06PC7JA1EE). | |||
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I would not expect users would know exactly what repos to ask the question / raise the issue without knowing proper debugging instruments.
Perhaps, we should direct Azure users to raise issues on https://github.com/spinkube/azure, which can serve as a catch-all place for customer issues and we can help them to understand the root causes?
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I would not expect users would know exactly what repos to ask the question / raise the issue without knowing proper debugging instruments.
That's a good point! I'd like to still have a CTA for users experience issues who didn't come through the marketplace. What do you think about sending users who didn't come through Azure to the Spin Operator repo to start and redirecting from there?
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This PR adds a section to the troubleshooting guide for SpinKube that covers the support policy. Closes #250